Privacy Policy
Introduction
Studio Ellie Maya Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when we correspond with you, deal with you as a customer, supplier, or business contact, when you visit our website (regardless of where you visit it from) or when you receive our newsletter, and it tells you about your privacy rights and how the law protects you.
We comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on GDPR can be found at the website for the Information Commissioner (www.ico.org.uk). We may change this Policy from time to time so please check this page to ensure that you are happy with any changes.
Our contact details
Full name of legal entity: Studio Ellie Maya Limited
Name of data protection manager: Ellie Isaacs
Email address: info@studioelliemaya.com
Postal address: 70 Conduit Street, London, W1S 2GF
The type of personal information we collect
We currently collect and process the following information:
Information you give us: You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, personal description, and physical address.
Google Analytics: we use Google Analytics to collect statistical information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.
information about your visit: including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); reports, information, and products you viewed or searched for on our site; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information we receive from other sources: we may receive information about you if you use any of other services we provide, which information and data may be shared internally and combined with data collected on this site. We also work closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, search information providers,) and may receive information about you from them.
Third-party links
Our website and newsletters may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
Changes to the privacy notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you (or an organisation which you represent) and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (or the organisation which you represent) (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
Purposes for which we will use your personal data
Dealing with your enquiries or complaints
Providing customer services, including any after-sales services
Processing and fulfilling any order you place with us to and dealing with any specific requirements you have
Contacting you with further information about our services or any changes
Recording your artistic interests and marketing preferences
Improving our services or Site to develop your viewing experience
To send direct marketing and other communications about Studio Ellie Maya products, services or events. Where direct marketing is conducted by electronic means, and where required under applicable law, we will only send such marketing communications where we have your prior consent or, if you are an existing customer, where communications are in relation to works, products or services of the type that you purchased previously (or you have looked to purchase with us)
For security purposes – for example, when monitoring use of our IT systems
How long we retain your Personal Data for
Studio Ellie Maya only retains Personal Data identifying you for as long as you have a relationship with us, as is necessary to perform our obligations to you (or to enforce or defend contract claims), or as is required by applicable law.
We have a data retention policy that sets out the different periods we retain data for in respect of relevant purposes in accordance with our duties under Data Protection Law. The criteria we use for determining these retention periods is based on various legislative requirements; the purpose for which we hold data; and guidance issued by relevant regulatory authorities including but not limited to the UK Information Commissioner's Office
Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by e-mailing us at info@studioelliemaya.com.
Our site may, from time to time, contain links to and from other third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
This Privacy Policy was last updated on 21 March 2023.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be sent to us via the e-mail address info@studioelliemaya.com.